maya88 Terms and Conditions

By accessing, registering on, or using any service offered through the maya88 platform at maya88.vu, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must not use the platform.

These Terms and Conditions apply to all users of the maya88 platform, including visitors, registered players, and VIP members. They govern your use of the website, mobile browser version, and the maya88 app available for Android and iOS.

Your continued use of maya88 after any updates to these terms constitutes your acceptance of the revised version. We recommend bookmarking this page and reviewing it periodically.

To use maya88, you must meet all of the following eligibility requirements:

• You are at least 21 years of age. This is the minimum legal age for online gaming participation in the Philippines and is strictly enforced through our KYC verification process.
• You are physically located in the Philippines at the time of accessing and using the platform.
• You are not accessing the platform on behalf of another person or as an agent for a third party without prior written authorisation from maya88.
• You are not a current employee, contractor, or affiliate of maya88, nor an immediate family member of such a person.
• You are not using any software, tool, or method that is designed to circumvent geographic or access restrictions.

maya88 reserves the right to verify your eligibility at any time. Accounts that do not meet these requirements may be suspended or permanently closed without notice, and any pending balances handled in accordance with these terms.

Registration on maya88 is free. To create an account, you must provide accurate and complete personal information including your full legal name, date of birth, and valid contact details. You are responsible for keeping this information current.

Before you can make deposits, place bets, or withdraw funds, you are required to complete our Know Your Customer (KYC) verification process. This involves submitting a government-issued identification document and may include additional verification steps. KYC is mandatory — it is not optional and cannot be bypassed.

Each person may maintain only one account on maya88. If you already have an active account and attempt to register another, the duplicate account will be closed. If duplicate accounts are found to have been used to claim multiple bonuses or promotions, all related balances may be forfeited.

You are solely responsible for all activity that occurs under your account. Keep your password and OTP codes confidential. maya88 will never ask for your full password via email, chat, or any other channel. If you suspect that your account has been accessed without your authorisation, contact our support team immediately.

All financial transactions on maya88 are denominated in Philippine Peso (PHP). We support deposits and withdrawals via Philippine online banking channels including InstaPay and PESONet, bank transfers, and local e-wallets such as GCash. Available payment channels are shown in your account dashboard.

Deposits are credited to your account balance after successful processing through the selected payment channel. Processing times vary depending on your bank or e-wallet provider. maya88 does not charge platform fees on standard deposits, though your bank or e-wallet provider may apply their own transaction charges.

Withdrawals are processed only to verified accounts that match your KYC records. You cannot withdraw to a payment method that is different from the one used for your most recent deposit, except where approved by our support team. Withdrawal requests are reviewed and processed within the timeframe displayed at the time of request.

maya88 reserves the right to request additional verification documentation before processing withdrawal requests above certain thresholds, or where a withdrawal pattern is flagged by our compliance systems. This is standard practice and is intended to protect both the player and the integrity of the platform.

• Minimum deposit and withdrawal amounts are displayed in your account settings.
• Withdrawal requests cannot be cancelled once they have been approved and processed.
• Funds deposited must not originate from illegal sources. Any account found to be involved in money laundering or fraudulent deposit activity will be closed and reported to relevant authorities.

All bets and wagers placed on maya88 are final once confirmed. Once a bet has been accepted by the system, it cannot be cancelled, reversed, or modified. It is your responsibility to review your bet slip carefully before confirming.

Odds for sports betting markets are updated in real time and may change between the time you view them and the time your bet is confirmed. The odds displayed at the moment of confirmation are the odds that apply to your bet. This applies to both pre-match and live in-play markets.

For live casino games, the result of each round is determined by the game software or live dealer in real time. maya88 does not manipulate game outcomes. All games are operated by certified software providers and results are generated independently.

In the event of a technical error, system failure, or disputed outcome, maya88 reserves the right to void bets and return stakes to affected players. Voided bets will be credited to your account balance within a reasonable timeframe. Our decision on disputed outcomes is final.

Sports covered on the maya88 platform include but are not limited to:

• Basketball — PBA (Philippine Basketball Association), NBA, and international leagues
• Football — local and international competitions
• Boxing — major championship bouts and undercard events
• Volleyball — local and international leagues
• Esports — major tournament markets

Game categories on maya88 include online slots, live casino tables, eBingo, and other titles available in the platform lobby. Rules specific to each game type are displayed within the game itself.

From time to time, maya88 offers promotions, bonuses, and other incentives to registered players. All promotions are subject to their own specific terms, which are published on the Promotions page at the time the offer is live.

General rules that apply to all promotions unless stated otherwise include:

• Promotions are available to eligible registered players only. New player offers apply to first-time registrations; existing accounts that create new registrations to claim new player offers will be disqualified.
• Bonus funds are separate from your main cash balance. Wagering requirements, if applicable, must be met before bonus-derived winnings can be withdrawn. Specific wagering requirements are stated in each promotion's individual terms.
• Promotions cannot be combined unless explicitly stated. Only one active promotion may apply to your account at a time unless the offer specifically allows stacking.
• maya88 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice. If a promotion is cancelled while you are actively participating, any qualifying activity completed before cancellation will be honoured.
• Abuse of promotions — including but not limited to creating multiple accounts to claim the same offer, using third-party funds to meet wagering requirements, or coordinating with other players to exploit promotional mechanics — will result in bonus forfeiture and account suspension.

For current offers, visit the Promotions page. For VIP rewards and tier-based benefits, see the VIP page.

Gaming on maya88 is intended as a form of entertainment. It is not a reliable way to make money and outcomes cannot be predicted or guaranteed. We strongly encourage all players to approach gaming with a clear budget and time limits in mind.

maya88 provides the following responsible gaming tools to all registered players:

• Deposit Limits — Set daily, weekly, or monthly PHP deposit limits from your account settings. Limits take effect immediately. Requests to increase a limit are subject to a mandatory review period.
• Session Reminders — Enable optional notifications that alert you when you have been active on the platform for a set duration.
• Self-Exclusion — Close your account from gaming activity for a selected period. Self-exclusion cannot be reversed before the end of the chosen period. Details are available on the Responsible Gaming page.

If you believe your gaming habits are becoming difficult to manage, we encourage you to make use of these tools or reach out to our support team. More information about responsible gaming resources is available at the Responsible Gaming page.

The following actions are strictly prohibited on maya88 and may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities where applicable:

• Registering or attempting to register more than one account per person.
• Providing false, misleading, or incomplete information during registration or KYC verification.
• Using another person's identity or payment details — with or without their consent.
• Attempting to access the platform from a jurisdiction where online gaming is prohibited.
• Using automated tools, bots, scripts, or any software to interact with the platform in a way that is not through normal human use of the website or app interface.
• Exploiting software bugs, errors, or system glitches for financial gain. Any winnings derived from a known or suspected technical error are subject to reversal.
• Engaging in match fixing, collusion, or any form of sports integrity violation in connection with bets placed on maya88.
• Depositing funds through payment methods not registered to your verified identity.
• Using the platform for any activity that constitutes money laundering, fraud, or any other criminal offence under Philippine law.

maya88 cooperates fully with law enforcement and regulatory investigations. Accounts suspected of involvement in prohibited conduct may be frozen during an investigation, with funds held pending resolution.

maya88 reserves the right to suspend, restrict, or permanently close any account at its discretion, with or without notice, in the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Failure to complete KYC verification within the required timeframe.
• Reasonable suspicion of fraud, identity theft, or financial crime.
• Account inactivity for an extended period, as defined in the platform's account management policies.
• A valid request from the account holder to close their account.

If your account is closed due to a breach of these terms, any balance remaining may be forfeited depending on the nature of the breach. Where a closure is initiated by the player voluntarily, any remaining cash balance (excluding bonus funds not yet meeting wagering requirements) will be processed for withdrawal to your verified payment method.

Players who wish to voluntarily close their account may do so by contacting our support team. Requests are processed within a reasonable timeframe and your account will remain accessible until the closure is confirmed.

maya88 provides the platform on an "as is" and "as available" basis. While we make every effort to ensure the platform is available and functioning correctly, we do not guarantee uninterrupted access or error-free operation at all times.

To the fullest extent permitted by applicable law, maya88 shall not be liable for:

• Any loss of profits, winnings, or opportunity arising from platform downtime, technical errors, or interruptions to service.
• Loss or corruption of data resulting from circumstances outside our reasonable control.
• Any indirect, consequential, or incidental damages arising from your use of or inability to use the platform.
• Losses resulting from your failure to keep your account credentials secure.

Nothing in these terms excludes or limits our liability for fraud, gross negligence, or any other liability that cannot be excluded under Philippine law.

If you experience a platform issue that results in a disputed outcome — such as a bet being placed incorrectly due to a system error — please contact our support team promptly. We will investigate and respond within a reasonable timeframe. Our determination in such disputes is final.

By using maya88, you consent to the collection, processing, and storage of your personal data as described in our Privacy Policy. Your data is used to operate your account, process transactions, comply with legal obligations, and improve the platform.

We do not sell your personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification providers, and regulatory authorities where required by law or where necessary to operate the platform.

You have the right to request access to the personal data we hold about you, and to request corrections where that data is inaccurate. Details on how to exercise these rights are outlined in the Privacy Policy.

maya88 may update, revise, or replace these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last updated" date at the top.

For material changes — those that significantly affect player rights or obligations — we will make reasonable efforts to notify registered players via the contact details on file. However, it is your responsibility to review these terms periodically.

If you continue to use maya88 after updated terms have been posted, you are considered to have accepted the changes. If you do not agree with the updated terms, you should stop using the platform and contact support to arrange account closure.