maya88 Privacy Policy

maya88 ("we", "us", "our") operates the online gaming and sports betting platform accessible at maya88.vu. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, create an account, and use any feature of the platform — including sports betting, slots, live casino, and eBingo.

This policy applies to all registered players and visitors based in the Philippines. By using maya88, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described here. If you do not agree, please do not use the platform.

This policy should be read alongside our Terms and Conditions, which govern your use of the platform as a whole.

We collect personal data in several ways — information you give us directly, information generated through your use of the platform, and limited technical data collected automatically when you visit the site.

Information you provide directly:

• Full legal name and date of birth
• Email address and mobile number
• Home address
• Government-issued ID documents submitted during KYC verification (e.g. Philippine national ID, passport, driver's licence)
• Payment details used for deposits and withdrawals (e.g. bank account information, registered e-wallet details)
• Any communications you send to our support team

Information generated by your activity:

• Account login history including timestamps and device type
• Transaction records — deposits and withdrawals in PHP
• Betting and gaming history
• Bonus and promotion usage records
• Responsible gaming settings such as deposit limits or self-exclusion periods

Technical data collected automatically:

• IP address and approximate location
• Browser type, operating system, and device identifiers
• Pages visited on the site and navigation patterns
• Cookies and similar tracking technologies (see Section 05)

We use the personal data we collect for the following purposes:

• Account management — to create, verify, and maintain your maya88 account and keep your details up to date.
• Identity verification and KYC — to confirm your identity and age as required before you can deposit, bet, or withdraw funds.
• Transaction processing — to facilitate PHP deposits and withdrawals through your selected payment channel.
• Platform security and fraud prevention — to detect and investigate suspicious activity, unauthorised access, or potential violations of our Terms and Conditions.
• Legal and compliance obligations — to comply with applicable Philippine laws and respond to lawful requests from authorities.
• Customer support — to respond to your enquiries and resolve account-related issues.
• Responsible gaming — to monitor and support players who use our self-limitation tools or flag potential problem gaming behaviour.
• Platform improvement — to analyse aggregated, anonymised usage patterns and improve the overall user experience. Individual profiles are not built for marketing segmentation.

We do not use your personal data to send unsolicited third-party marketing or to sell targeted advertising placements.

maya88 does not sell, rent, or trade your personal data to any third party for their own commercial use. We may share your information only in the following circumstances:

All third-party service providers who handle your data are required to process it only for the stated purpose, maintain appropriate security standards, and not retain it beyond what is needed to fulfil the service.

In the event that maya88's business is restructured or acquired, your personal data may be transferred as part of that process. If this occurs, you will be notified and the incoming entity will be required to honour this Privacy Policy or provide you with a replacement policy of equivalent standing.

maya88 uses cookies and similar technologies to support platform functionality and improve your experience. A cookie is a small text file stored on your device when you visit a website. We use the following types:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. You cannot opt out of these while using the platform.
• Functional cookies — remember your preferences such as language settings and the last game category you visited, so you do not have to reset them on every visit.
• Analytics cookies — collect aggregated, anonymised data about how pages are used, which helps us identify areas for improvement. These do not identify you personally.

Most browsers allow you to view, manage, and delete cookies through their settings. Disabling essential cookies will affect your ability to log in and use account features. Disabling functional or analytics cookies will not prevent you from using the platform but may limit some convenience features.

We do not use third-party advertising cookies or tracking pixels that share your data with ad networks.

We take data security seriously. The maya88 platform applies a combination of technical and organisational safeguards to protect your personal information from unauthorised access, disclosure, or misuse.

• SSL encryption — all data transmitted between your device and the maya88 platform is encrypted using industry-standard SSL/TLS protocols.
• OTP verification — sensitive account actions such as login from a new device or withdrawal requests require one-time password confirmation sent to your registered mobile number or email.
• Access controls — only authorised personnel with a defined business need can access personal data stored on our systems. Access is logged and reviewed.
• Secure data storage — personal data is stored on protected servers with regular security assessments and patch management applied.

No system is completely immune to security incidents. If a data breach occurs that affects your personal information, we will notify you and relevant authorities in accordance with applicable requirements and within a reasonable timeframe.

You play an important role in account security too. Use a strong, unique password for your maya88 account, never share your OTP codes with anyone, and contact us immediately if you think your account has been accessed by someone else.

We retain your personal data for as long as your account is active and for the period necessary to meet our legal, regulatory, and compliance obligations after account closure.

In practice this means:

• Account registration and KYC documents are retained for the duration of your active account plus the legally required period thereafter.
• Transaction records — including deposits, withdrawals, and bet history — are retained in accordance with applicable financial record-keeping requirements.
• Customer support communications are kept for a reasonable period to maintain a record of past interactions and support quality assurance.
• Technical logs such as login records and IP history are retained for security and fraud investigation purposes for a defined rolling period.

When data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you. We do not keep data simply to have it — retention is purpose-driven.

As a player based in the Philippines, you have the following rights regarding your personal data held by maya88:

• Right to access — you may request a copy of the personal data we hold about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to correction — if any of your personal data is inaccurate or out of date, you may request that we correct it. For some fields you can update your details directly from your account settings.
• Right to erasure — in certain circumstances you may request that we delete your personal data. Note that we may be unable to delete data that we are required to retain by law or for legitimate business purposes such as outstanding transactions or active investigations.
• Right to object — you may object to specific processing activities where you believe our handling of your data is not justified by a legitimate purpose.
• Right to data portability — where technically feasible and legally applicable, you may request that your data be provided to you in a structured, commonly used format.

To exercise any of these rights, contact our support team. We will acknowledge your request and aim to respond fully within 30 days. In cases where a request is complex or involves a large volume of data, we may require additional time and will inform you accordingly.

We will not charge a fee for reasonable data access or correction requests. Requests that are manifestly unfounded or excessive may be declined, and we will explain our reasons if that is the case.

maya88 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process, and we take this requirement seriously.

If we become aware that personal data has been collected from a person under 21 — whether through a false declaration during registration or any other means — we will immediately close the account, delete the associated personal data, and return any funds in accordance with our standard procedures.

If you are a parent or guardian and believe a minor has created a maya88 account using your or their details, please contact our support team immediately so we can investigate and take the appropriate action.

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements in our data practices. When we do, the revised version will be published on this page with an updated "Last updated" date at the top.

For changes that materially affect your rights or how your data is used, we will make reasonable efforts to notify registered players through the contact details on file. However, we recommend checking this page periodically so you are always informed of the current version.

Your continued use of maya88 after an updated policy has been posted constitutes your acceptance of the changes. If you disagree with an update, you may close your account by contacting our support team.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach our team through the following channels:

• Email: [email protected] (plain text — no clickable link)
• Live chat: available within your logged-in account dashboard
• FAQ: common privacy questions are answered on our FAQ page

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For data access or correction requests, please include your registered email address and a brief description of what you are requesting so we can locate your records efficiently.